Welcome to the future, where you can talk with the digital things around you: voice assistants, chatbots, and more. But these interactions can be unhelpful and frustrating—sometimes even offensive or…
Latest posts - Page 3
Healthcare + Design = HXD 2021
HXD is a two-day event hosted by Mad*Pow’s Center for Health Experience Design that attracts more than 500 health visionaries -- people from health, design, technology, business, and government –…
Keeping Personas and Journeys Engaging and Relevant
Most personas and journey maps are dead shortly after arrival. A common reason why these documents are abandoned is that they eventually no longer represent the current customer or the…
The Role of The Scientific Method & Intuition in UX
The scientific method is one of the more widely understood processes of obtaining evidence-based subject matter knowledge. It is a process of carefully and systematically collecting and evaluating empirical evidence to…
Journey Mapping in the New Normal: Part 3
This is the third and final article in the series on journey mapping during the “new normal”. This final article in the series will focus on the application of the…
Every Machine Learning Team Needs a UX Researcher
It’s doubtful that anyone would set out to build ML models that don’t meet their users’ needs, are biased, or inaccurate. Instead, teams likely find themselves here due to a…
A UX Perspective on the PlayStation Store
The latest version of the PlayStation store was released last year, but thus far reviews have been very mixed. Some users have become so frustrated with the new UI that…
What will UX be like in 2021?
As we close out 2020, let's reflect on the past year and look ahead to what’s likely in store for the UX industry next year. Despite a pandemic and other…
Let’s Talk About More Than the Weather
Imagine all of the things we could do with voice technology outside of setting a timer and asking about the weather. It’s foreseeable that voice technology is going to become…
Designing for the New Reality: Getting Rid of Pre-COVID Assumptions
Who would have expected that a global pandemic would have been the stimulus to radically increase the usage of digital spaces we employ every day for socialization, entertainment, work, and…