As part of his work at Zeroheight, contributing UX Booth writer Luke Murphy has been talking to teams across the world about what makes good documentation sites, from small 2-3…
Information Architecture
New UX Books for Your Summer Reading
Summer is finally upon us and it's time to start planning your reading list for lazy days at the beach. Several noteworthy UX books came out this year covering a…
Uncharted Waters: Why It’s Important to Design for Newcomers
As design professionals, we must consider design through various lenses to ensure we design for target audiences. If design relies on users’ mental models formed by their own perceptions and…
Part 2: Real-World Example of Designing for Customer Intentions
In part one we introduced the Designing for Customer Intentions concept, in part two we dive into the method illustrated by a real-world example of putting it to use in…
App Design
Designing for Customer Intentions: Part 1
In the early days of design, website navigation was organized per department or line of business. We need to design more human-centered navigations, aimed at creating…
Behavioral Science Can Help to Create the Right Mental Model for your Users
Mental models are a bit like windows in a house. If you look outside from one window, your view is different from another. As product designers, we get to build the…
Embracing My Past as an Architect Has Made Me a Better Designer
For the early part of my career, I was an architect and urban designer. I spent years studying and practicing architecture across the United States, Europe, and Asia. To me,…
Designing for Change with the Knoster Model
Every experience we have changes us. Every experience we design changes others. Change is inevitable and unavoidable. If this is true, why do people hate or fear change? Designers need…