In part 1 of the playbook, we covered research areas required for conversational experiences and established frameworks for defining an experience. Once designers have built a good foundation of knowledge…
Interaction Design
Diversity in Design Matters in Health Tech
In this issue, Amy Oughton founder and CEO of Dream in Color, discusses the value added by having a diverse UX team, especially in healthcare. Bringing together a diverse team…
Embracing My Past as an Architect Has Made Me a Better Designer
For the early part of my career, I was an architect and urban designer. I spent years studying and practicing architecture across the United States, Europe, and Asia. To me,…
Designing for Change with the Knoster Model
Every experience we have changes us. Every experience we design changes others. Change is inevitable and unavoidable. If this is true, why do people hate or fear change? Designers need…