In part one we introduced the Designing for Customer Intentions concept, in part two we dive into the method illustrated by a real-world example…
navigation
customer intent
Designing for Customer Intentions: Part 1
In the early days of design, website navigation was organized per department or line of business. We need to design more human-centered navigations, aimed…
mobile design
Designing a Wayfinding Experience for an Office Environment
For now, many of us are still working from home, but there are few things at the office that are more annoying than searching…