Summer is finally upon us and it's time to start planning your reading list for lazy days at the beach. Several noteworthy UX books came out this year covering a…
User Research
Keeping Personas and Journeys Engaging and Relevant
Most personas and journey maps are dead shortly after arrival. A common reason why these documents are abandoned is that they eventually no longer represent the current customer or the…
Every Machine Learning Team Needs a UX Researcher
It’s doubtful that anyone would set out to build ML models that don’t meet their users’ needs, are biased, or inaccurate. Instead, teams likely find themselves here due to a…
A UX Perspective on the PlayStation Store
The latest version of the PlayStation store was released last year, but thus far reviews have been very mixed. Some users have become so frustrated with the new UI that…
The Conversational Experience Playbook Part 1: Research And Define
The Conversational Design Playbook: This article is the first part of a 3-part series that outlines an end-to-end framework for delivering great conversational experiences. This playbook will help designers to…
Embracing My Past as an Architect Has Made Me a Better Designer
For the early part of my career, I was an architect and urban designer. I spent years studying and practicing architecture across the United States, Europe, and Asia. To me,…